Perfect Fit Guarantee Policy
OUR FIT PROMISE | OUR FIT PLEDGE | OUR FIT GUARANTEE
At THEODORE, the ‘perfect fit’ is serious business and we acknowledge that new technology might give you the jitters. We hear you and we are here to make you this guarantee.
Convenient & Precise Sizing
· With our advanced contactless THDR Pocket Tailor App, we have gone to extreme lengths to ensure the algorithm captures a precise measurement – every time.
· We guarantee that the measurements calculated by the app will be just as accurate as any in-person appointment with one of our expert THEODORE tailors.
· What’s even better, is that you can have a full made-to-measure experience right in the comfort of your home and in just a few minutes.
Trusted & Reliable Service
· Our precision promise applies to our all custom suits, casual & business shirts and pants.
· Our Sydney-based team will be available to answer any enquiries you have, if the fit of your customer order is not quite right
· We will remake your custom piece free of charge and ensure that future orders reflect the right sizing, alternatively if you require minor alterations on the garment we will reimburse you an alteration amount up to $100. Claims must be made within 14 days of delivery or pickup of garments.