Frequently asked

Most THEODORE garments are made to order, and production typically runs about six weeks from order confirmation. Where measurements are still outstanding, the clock starts when we receive them. Each product page shows an estimated dispatch date. Timeframes are estimates rather than guarantees, and shipping time is additional.

Orders are final once production commences, because cloth is cut for you specifically. If something needs to change, contact hello@thdr.co as soon as possible. If production has not started, we will do what we can.

Knitwear and most accessories are stocked and dispatch from our Sydney studio. Each product page tells you whether the item is in stock or made to order.

Tell us within 7 days of delivery, or at your pickup appointment. Under our Perfect Fit Guarantee we remake or adjust the garment, or reimburse reasonable local alterations up to $100. The full process is in our Returns & Warranty Policy.

Yes. A 90-day limited warranty covers defects in materials and workmanship. Your rights under the Australian Consumer Law sit alongside it and are unaffected.

Made-to-order garments cannot be returned for change of mind. For stocked items, see the Returns & Warranty Policy linked in the footer for what applies.

Redfern, Sydney, at 88 Pitt Street. Visits are by appointment. Book a time that suits you.

Yes. THEODORE tours regularly with pop-up appointments in cities across Australia and beyond, and virtual fittings run over video with our team guiding your measurements. Both are on the booking page.

We take your measurements, walk you through the cloth library, and settle the details of cut and style. You leave with everything decided and nothing to do but wait for the garment.

Yes, to the destinations offered at checkout. International orders may attract customs duties or import taxes levied by the destination country; these are the recipient's responsibility.

You receive a dispatch confirmation with tracking details where available. Production time is separate from shipping time, so the estimate on the product page covers the making, not the carrier.

Contact hello@thdr.co within 7 days of the delivery scan so we can pursue it with the carrier. Keep the packaging and photograph any damage.

The library holds 30 houses, from Loro Piana, Dormeuil and Ariston to Biella names like Vitale Barberis Canonico and Reda. Explore the fabric houses.

Yes, with our compliments. Shirts take initials at the cuff; tailoring takes them inside the lining. Add them on the product page before you add to cart.

The care guide covers suits, shirts, knitwear, silk, leather, storage and travel in five minutes of reading.