Terms of service

Last updated: 7 August 2026

1. About these Terms

This website and online store (the "Website") are operated by THDR Australia Pty Ltd (ABN 73 695 568 640), trading as THEODORE ("THEODORE", "we", "our" or "us"). These terms and conditions (the "Terms") govern your access to and use of the Website, the THDR Pocket Tailor application, our studios, showrooms, touring events, and the purchase of our products and services (together, the "Services").

By browsing the Website, creating an account, making a booking or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

We may vary these Terms at any time at our discretion by publishing the updated Terms on the Website. We will use reasonable endeavours to notify you of material changes. Changes take effect on publication and apply to orders placed after that time. We recommend you keep a copy of these Terms for your records.

2. Made-to-order products

Most THEODORE garments are made to order: they are cut and produced individually, for you, based on your selected options and measurements. You acknowledge and agree that:

  • an order becomes binding when we issue an order confirmation, and production may commence at any time after confirmation;
  • garment specifications, fabrics, customisations and measurements are final once production has commenced. Requests to change or cancel an order after that point may be declined, or accepted at our discretion subject to costs already incurred;
  • fabrics are natural materials cut from different bolts and dye lots. Minor variations in colour, weave and finish, and minor variations from website imagery, are characteristics of the product and not defects;
  • stated production and delivery times are estimates only (see our Shipping Policy); and
  • we may decline, cancel or limit any order at our discretion prior to dispatch (including for suspected fraud, pricing or stock errors, or supply constraints), in which case a refund of amounts paid for the cancelled order is your sole remedy, to the extent permitted by law.

3. Measurements, the Pocket Tailor and fit

  • Where you supply your own measurements, or approve measurements on file, you warrant they are accurate and current, and you acknowledge garments will be made to them.
  • Where you use the THDR Pocket Tailor, you agree to follow the in-app capture instructions. The application derives a measurement profile from your captures; you authorise us to use that profile to produce your orders and to retain it for future orders, remakes and warranty purposes, in accordance with our Privacy Policy.
  • Fit outcomes depend on the accuracy of the inputs we receive. Our Perfect Fit Guarantee (described in our Returns & Warranty Policy) is the remedy we offer for fit concerns, in addition to your rights under the Australian Consumer Law.

4. Accounts

You may need an account to access parts of the Services. You warrant that the information you provide is accurate, correct and up to date, and you agree to keep it so. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account, and you must notify us immediately of any unauthorised use. You must be of legal age to form a binding contract, and not barred from receiving the Services under any applicable law.

5. Acceptable use

You agree to use the Services only for lawful, personal and non-commercial purposes, and you must not: use the Services in breach of any law or these Terms; harvest data from the Website (including by automated means, scraping or framing); interfere with the Website's operation or security; upload harmful code; or use the Services to send unsolicited communications. We may remove content and suspend or terminate access for conduct we consider, at our discretion, to breach this clause or harm our reputation, systems or customers.

6. Pricing, payment and promotions

  • Prices are displayed in Australian dollars and, for orders within Australia, include GST unless stated otherwise. Prices, products and promotions may change at any time without notice; changes do not affect confirmed orders.
  • Payment must be made at the time of order through the payment methods offered at checkout (including third-party and buy-now-pay-later providers, whose own terms apply and are your responsibility to review).
  • If a payment is declined, reversed or charged back without lawful basis, you are liable for our reasonable resulting costs, and we may suspend the Services or withhold delivery until resolved.
  • Despite our care, pricing or description errors may occur. Where an error is reasonably obvious, we may cancel the affected order prior to dispatch and refund amounts paid.
  • Promotional codes and offers are subject to their stated conditions, cannot be combined unless stated, have no cash value, and may be withdrawn at any time.
  • Gift cards are not redeemable for cash and are subject to any conditions notified at issue, subject to applicable law.

7. Appointments and events

Studio, virtual, touring-city and VIP appointments are provided by appointment only and subject to availability. Complimentary appointments are provided as a courtesy; we ask for reasonable notice of cancellation and may decline future bookings for repeated no-shows. VIP appointments are subject to the minimum order values stated at the time of booking. We may reschedule, relocate or cancel touring events at our discretion.

8. Delivery, risk and title

Delivery is governed by our Shipping Policy, which forms part of these Terms. Risk in the goods passes to you on delivery to the address you nominate; title passes on the later of delivery and receipt of payment in full. You are responsible for the accuracy of your delivery details and for any customs duties or import taxes applicable to international orders.

9. Returns and remedies

Returns, warranty claims and the Perfect Fit Guarantee are governed by our Returns & Warranty Policy, which forms part of these Terms. Nothing in that policy or these Terms excludes your rights under the Australian Consumer Law.

10. Intellectual property

The Website, the Services and all related materials (including text, graphics, logos, images, video, audio, code, design elements, patterns, designs, and the THDR Pocket Tailor and its underlying technology) are owned or licensed by us and protected by copyright, trade mark and other laws of Australia and international treaties. We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Website for personal, non-commercial purposes in accordance with these Terms. All other rights are expressly reserved. Nothing you do on or in relation to the Website transfers to you any business name, trade mark, domain name, patent, design, copyright, or any right to use or exploit any of them, and you must not reproduce, adapt, distribute, publicly display or commercialise any part of the Services without our prior written permission.

11. Your content

If you submit, post or tag content relating to THEODORE (including reviews, photographs, videos and social media posts), you grant us a worldwide, perpetual, irrevocable, royalty-free, transferable and sub-licensable licence to use, reproduce, adapt, publish, display and communicate that content in connection with our business and marketing, in any media, and you consent to acts or omissions that would otherwise infringe your moral rights, to the extent permitted by law. You warrant your content is your own, does not infringe any third-party rights, and is not unlawful or objectionable. We may decline or remove any content at our discretion.

12. Third-party services and links

The Services incorporate and link to third-party websites and services (including payment, buy-now-pay-later, scheduling and social platforms) that we do not control. They are provided for convenience; we make no representation about them, are not responsible for their content or practices, and your use of them is at your own risk and subject to their terms.

13. Australian Consumer Law and disclaimers

Nothing in these Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law, which by law may not be limited or excluded ("Non-Excludable Rights").

Subject to the Non-Excludable Rights, and to the maximum extent permitted by law: all terms, guarantees, warranties, representations and conditions not expressly stated in these Terms are excluded; the Website and Services are provided "as is" and "as available"; and we do not warrant that the Website will be uninterrupted, error-free or free of harmful components, or that information on it is complete, accurate or current at all times.

14. Limitation of liability

Subject to the Non-Excludable Rights, and to the maximum extent permitted by law:

  • we will not be liable for any special, indirect or consequential loss or damage, loss of profit or opportunity, loss of data, or damage to goodwill arising out of or in connection with the Services or these Terms, however arising (including negligence), unless such loss was reasonably foreseeable and resulted from our failure to meet a consumer guarantee; and
  • our total aggregate liability arising out of or in connection with the Services or these Terms is limited, at our election, to: (a) in the case of goods, the replacement or repair of the goods, the supply of equivalent goods, or payment of the cost of doing so; (b) in the case of services, the resupply of the services or payment of the cost of resupply; and in any case will not exceed the amounts paid by you for the order giving rise to the claim.

15. Indemnity

You indemnify us and our affiliates, officers, employees, agents and licensors against all liabilities, costs, expenses, loss and damage (including reasonable legal fees) suffered or incurred by us arising out of or in connection with your content, your breach of these Terms, or your unlawful use of the Services, in each case to the extent caused or contributed to by you.

16. Suspension and termination

You may close your account at any time by written notice to us via the contact details below. We may suspend or terminate your account or access to the Services at any time if you breach these Terms or any law, if required by law, if your conduct harms or may harm our reputation, systems or other customers, or if providing the Services to you is in our opinion no longer commercially viable. Termination does not affect accrued rights, confirmed orders except as set out in these Terms, or clauses which by their nature survive (including clauses 10, 11 and 13 to 18).

17. Dispute resolution

If a dispute arises out of or in relation to these Terms, neither party may commence court or tribunal proceedings (except for urgent interlocutory relief) unless it has first: (a) given the other party written notice of the dispute, the outcome desired and the action required to settle it; (b) endeavoured in good faith to resolve the dispute by negotiation within 7 days of the notice; and (c) if unresolved 14 days after the notice, referred the dispute to mediation by a mediator agreed by the parties or, failing agreement, appointed by the President of the NSW Chamber of Commerce or their nominee, with the parties sharing the mediator's fees equally. If the dispute remains unresolved 30 days after referral to mediation, either party may take court proceedings.

18. General

These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of New South Wales. If any provision is invalid or unenforceable, it is severed and the remainder continues in effect. Our failure to enforce a provision is not a waiver. We may assign or novate our rights under these Terms in connection with a sale or restructure of our business; you may not assign yours without our written consent. These Terms, together with our Privacy Policy, Shipping Policy and Returns & Warranty Policy, constitute the entire agreement between you and us in relation to the Services.

Contact

THDR Australia Pty Ltd (ABN 73 695 568 640), trading as THEODORE
88 Pitt Street, Redfern NSW 2016, Australia
Email: hello@thdr.co · Phone (AU): 1300 395 829 · International: +61 2 9136 2520